High energy creative leader with advanced experience in e-Learning technologies. Proven ability to lead diverse teams to find and implement organizational efficiencies. Expert in implementing enterprise level integrated e-Learning platforms that improve performance.

 

CAREER HIGHLIGHTS

• Lead the development of the Century 21 Learning System (CLS). CLS has been awarded the Training Top 100 for the past four years, the Pioneer Award from the Masie Center, and has been the topic of numerous case studies
• Successfully expanded the CLS model across the Cendant Real Estate Franchise Group. This infrastructure supports 250,000 sales agents and over 1,000,000 students minutes per month
• Created a technical learning support team that increased answer rate by 22% and experienced a 100% growth in call volume
• Designed CREATE 21, a six week new sales agent training program. Since 2001, this program has increased agent productivity 16% and transactions by 14%
• Formalized learning processes of development, infrastructure, and brand leadership to enrich corporate universities
  

12/03 - Present - Director of Learning Infrastructure - Cendant Real Estate Franchise Group
• Manage the implementation of all processes related to learning; including infrastructure, communications, registration, and support across Century 21, Coldwell Banker, ERA, Coldwell Banker Commercial, and Sotheby's International Realty
• Lead and project manage all e-Learning systems and technical projects including Aspen LMS upgrades, Centra system administration, and development of five learning portals
• Develop and manage partnerships with internal resources, vendors, and consultants
• Reporting to division Vice President. Supervise team of 20 including 4 managers as direct reports

9/02 - 12/03 - Director of Learning Support - Century 21
• Create marketing and communications plans for training
• Responsible for maintenance and administration the Aspen learning management system, Centra, and web portals
• Reporting to Century 21 CLO. Manage a staff of nine, including two managers as direct reports

5/01 - 9/02 - Learning Implementation Manager - Century 21
• Mentored a group of customer service representatives to become the first technical support team CLS
• Developed the first learning portal for CLS to enable agent to quickly find class information

9/00 - 5/01 - Multimedia Developer - Century 21
• Created Virtual Solution Series, a 30 day pilot program to test the effectiveness of e-Learning. The result of the pilot was a change in the corporate culture toward e-Learning

2005 - Centra eConference - Winning Online Training Strategies
2004 - Centra Summit - Blended Learning
2004 - Centra Summit - Panel on LMS intergration with Centra
2003 - Winning e-Learning Proposals - By Dr. Karl Kapp, W. Scott Wein, et al
2003 - Online Learning - Concurrency Management